Available for Freelance

Rachana CN

Business Analyst

Rachana is a Business Analyst with 6+ years of specialized experience in airline cargo domain and ground handling operations. She currently leads modernization initiatives at CHAMP Cargosystems, specializing in warehouse management, ULD control systems, and customer portal development. Her proven ability to bridge business and technical teams has delivered critical cargo workflows and operational excellence for global airlines.

📍 Bangalore, India
🟢 Open to opportunities
View My Work → Let's Talk
Find me Li Gh 𝕏 Dr
Profile photo
Available to Hire
Open to remote work
6+ Years Exp.
Senior-level expertise
6+ Years Experience
8+ Projects
18+ Technologies
About
About Me

About Me

📍 Bangalore, India
🟢 Available for freelance

I am a Business Analyst with 6+ years of specialized expertise in airline cargo operations and ground handling systems. Currently at CHAMP Cargosystems, I lead the modernization of Cargospot GHA from legacy to web-based applications, managing complex Customer Portal modules and end-to-end cargo workflows. My career spans Terminal Warehouse Operations, ULD Control Systems, customs compliance, and Scrum Master responsibilities at industry leaders like Unisys. I bridge business and technical teams

Business Analysis Airline Cargo Warehouse Management Jira Agile Methodologies GHA Operations

React / Next.js 92%
TypeScript 88%
Node.js / Express 85%
PostgreSQL / Prisma 80%
AWS / Cloud 75%
UI/UX Design 78%
My Work

Featured Projects

A curated selection of things I've designed, built, and shipped.

NovaPay — Fintech Dashboard
Business Analysis Portal Development

NovaPay — Fintech Dashboard

A real-time analytics dashboard with transaction tracking, smart alerts, and role-based access. Serves 50k+ daily active users.

View Project →
Orbit — SaaS CRM
ULD Management Warehouse Optimization

Orbit — SaaS CRM

Full-featured CRM for high-growth startups. Pipeline management, email sequences, and intelligent team workspaces.

View Project →
Spectra — Design System
Customs Compliance Dangerous Goods

Spectra — Design System

Open-source component library with 80+ components, dark mode, and Figma integration. 2k+ GitHub stars.

View Project →
Flux — Real-time Chat
Inventory Optimization Warehouse Operations

Flux — Real-time Chat

WebSocket-powered team chat with threads, file sharing, and one-click video calls. Built for async-first teams.

View Project →
Career

Where I've Worked

Building impactful software across industries and scales.

Aug 2025 – Present
Business Analyst
IGT Solutions

Working as a Business Analyst on Cargospot, a global GHA system used by ground handlers, focusing on a new Customer Portal application | Working on multiple Customer Portal modules including Flight Booking, Flight Progress, SLA Configuration, Inventory Overview, Volume, Administration modules, and other portal modules | Preparing detailed functional and automation-ready test cases for portal modules | Performing end-to-end testing, regression testing, CR validation, and defect lifecycle.

Feb 2025 - Aug 2025
Specialist - Product Expert
Accelya
📍 Mumbai

Underwent training on Global Distribution System (GDS), New Distribution Capability (NDC), and SkyChain applications.

Dec 2019 – Jan 2025
Business Analyst
Unisys
📍 Bengaluru

Project: Cargo Core | Led the Terminal Warehouse Operations and ULD Control Modules, resolving customs related issues for leading airlines | Airlines Handled: Delta Airlines, Air India, Air Canada, Air China, Air New Zealand, MASKargo, Spirit Airlines, SAS Cargo, ASL, NAS and UPS | Successfully managed administrative operations and facilitated client onboarding to their respective consoles.

Education

Academic Background

🎓
B.S. Computer Science
UC Berkeley
2013 — 2017

Graduated with honours. Focus on distributed systems and human-computer interaction.

🎓
Bachelor of Technology – Computer Science and Engineering
SITAMS
2015-2019
🎓
Masters in Business Administration – Business Analytics
BITS Pilani
2021-2023
Certifications

Professional Certifications

📜
Master of Business Administration – Business Analytics
BITS Pilani
📜
Bachelor of Technology – Computer Science and Engineering
SITAMS (JNTU A)
Awards

Awards & Recognition

🏆
Inspire Award
Unisys
2024

Received the Inspire Award for proactive resolution of an issue, mitigating the client from facing customs penalties on their shipments.

🏆
Great Job Award
Unisys
2024

Received the Great Job Award for demonstrating the Air Cargo feature of handling dangerous goods to Air India, MASKargo, and Spirit Airlines.

🏆
Succeed Award
Unisys
2022

Received the Succeed Award for providing a critical change request to an elite client within a tight time frame, resulting in high client satisfaction

🏆
Great Job Award
Unisys
2020

Received the Great Job Award for quickly adapting to and excelling in the Operations module.

Kind Words

What Clients Say

★★★★★

"Alex delivered a flawless product under a tight deadline. The code quality and attention to detail were exceptional — exactly what our team needed."

Sarah Kim
Sarah Kim
CTO
Launchpad HQ
★★★★★

"Working with Alex felt effortless. Clear communication, fast delivery, and the result exceeded our expectations. We'll definitely collaborate again."

James Orr
James Orr
Product Manager
Flowbase
★★★★★

"Exceptional full-stack skills and a sharp design eye. Alex turned a vague brief into a polished, production-ready platform in record time."

Priya Nair
Priya Nair
Founder
Stackd
Contact

Let's Build Something

Have an idea? I'm always open to discussing new projects, creative work, or opportunities to collaborate.

✉
Email
cnrachanareddy1998@gmail.com
☎
Phone
+91 9849847909
⌖
Location
San Francisco, CA